Privacy Policy

1. Introduction

Welcome to The Prints (""we,"" ""our,"" or ""us""). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this Privacy Policy carefully. If you do not agree with the terms, please do not access the application.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a purchase or place an order
  • Contact our customer support
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through third-party payment processors)
  • Account credentials (username and password)
  • Profile information and preferences

2.2 Automatically Collected Information

When you use our application, we may automatically collect certain information, including:

  • Device information (model, operating system, unique device identifiers)
  • Usage data (features used, time spent, interactions)
  • Location data (with your permission)
  • Log data (IP address, browser type, pages visited)

3. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders
  • Managing your account and providing customer support
  • Sending you updates, newsletters, and promotional materials (with your consent)
  • Improving our services and user experience
  • Analyzing usage patterns and trends
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processing, shipping, analytics)
  • Business Partners: Partners who help us deliver our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights under applicable law, including the Saudi Personal Data Protection Law (PDPL):

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion or anonymization of your personal information
  • Withdraw consent for data processing
  • Object to or restrict certain processing activities
  • Request data portability

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. User Privacy and Data Protection in Saudi Arabia

We are committed to protecting your personal information in accordance with the Personal Data Protection Law (PDPL) of Saudi Arabia (Royal Decree M/19, as amended). The Saudi Data and AI Authority (SDAIA) oversees compliance with this law, ensuring that organizations handle personal data responsibly and protect user rights.

When you delete your account, please note that this action is permanent, cannot be undone, and takes effect immediately. Your personal information will be permanently removed or anonymized in our systems.

However, to comply with legal, tax, and accounting requirements, certain information—including your orders, invoices, and payment records—may be retained. These records are securely stored and are only used for the purposes required by law.

You have the right, under the PDPL, to request information about the personal data we hold, to correct inaccuracies, or to request anonymization or deletion of your personal information where applicable. We take every measure to ensure that your data is handled securely, and any retained information is limited strictly to what is legally required.

9. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated ""Last Updated"" date. We encourage you to review this Privacy Policy periodically.